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Our Return/Refund Policy

  1. What is our refund or return policy?
    • Our official return policy for all products is as follow:
    • "OnlineWorkNET will, at its option, replace or repair any defective product within 8 weeks from the date of purchase. After 8 weeks all sales are final."
  2. How are customer inquiries handled?
    • When a customer reaches us by phone or email, our first response is to offer them technical support with the product. However, in some cases a product may be unsatisfactory to the customer for reasons completely beyond our control. If technical support doesn't work out, we may escalate it to a refund request.
  3. What about customers who try to abuse the refund policy?
    • Customers requesting serial or repeated refunds will have their cards and email addresses blocked to prevent further abuse.
  4. What is the policy for refunds requested within 8 weeks?
    • Customers requesting a refund within 8 weeks of purchase may be approved by our customer service team if the customer provides evidence that their case merits a refund.
  5. What is the policy for refunds requested after 8 weeks?
    • Customers requesting a refund after 8 weeks have passed will be evaluated by our customer service team if the customer provides evidence that their case merits a refund.
    • Regardless of the above, we cannot issue a refund on any PayPal purchases after 8 weeks have passed.

 

 

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